Shipping policy
Thank you for shopping with DéMoonn. We aim to prepare and ship every order with care. Please review the information below regarding order processing, shipping, delivery, and related charges.
Order Processing
Orders are typically processed within 5–7 business days after your order is placed.
Processing time refers to the time required to prepare, pack, and hand your order over to the shipping carrier. It does not include the time your package spends in transit.
During holidays, promotional periods, or periods of unusually high order volume, processing may occasionally take longer.
Shipping Method
Orders are shipped using courier or express delivery services selected according to the destination and available logistics options.
The specific carrier may vary depending on your shipping address, package size, and available delivery service.
Shipping Rates
Shipping rates vary depending on the destination.
European Union DDP Shipping
For eligible European Union destinations where DDP shipping is offered:
• Orders of USD $180 or more qualify for free DDP shipping.
• Orders under USD $180 are charged a USD $29.95 DDP shipping fee.
Applicable import duties and import taxes for eligible DDP shipments are handled through our shipping arrangement and are not expected to be collected separately from the customer upon delivery.
Other International Destinations
For destinations not covered by our EU DDP shipping arrangement:
• Orders of USD $60 or more qualify for free standard shipping.
• Orders under USD $60 are charged a USD $15 standard shipping fee.
• Expedited shipping may be available for USD $20 where offered.
The exact shipping options and charges available for your destination will be displayed at checkout before payment is completed.
Estimated Delivery Time
Delivery times vary depending on the destination, carrier, customs processing, and other logistics conditions.
Because transit times are determined by the actual shipping carrier and destination, we cannot guarantee a fixed delivery timeframe.
Once your order has been dispatched, delivery progress will follow the latest information provided by the shipping carrier.
Tracking
Tracking information will be provided when available after your order has been shipped.
Tracking updates, estimated arrival dates, and delivery status are based on information supplied by the relevant logistics provider. Please note that tracking information may occasionally take some time to update after dispatch.
International Orders, Taxes & Duties
International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by the destination country or region.
Unless a tax or import charge is expressly shown as collected at checkout, these charges are not included in your order total and are the customer’s responsibility. They may be collected by local customs authorities, government agencies, or the shipping carrier before or upon delivery.
DéMoonn does not control the amount, timing, or assessment of these charges. Customers are responsible for complying with any import requirements that apply in their destination country or region.
For eligible European Union destinations where DDP shipping is offered, applicable import duties and import taxes are handled through our shipping arrangement and are not expected to be collected separately from the customer upon delivery. For destinations not covered by DDP shipping, customs duties, import taxes, VAT/GST, brokerage fees, or other charges may be the customer's responsibility unless expressly shown otherwise at checkout.
Delayed Shipments
Shipping delays may occasionally occur due to circumstances outside our control, including carrier delays, customs processing, severe weather, holidays, or other logistics disruptions.
If your order appears to be significantly delayed, please contact us at support@demoonn.com with your order number. We will assist you in reviewing the available tracking and shipping information.
Lost Packages
If your tracking information indicates that your package may be lost, or if there has been no meaningful tracking update for an extended period, please contact us at:
Please include your order number and any relevant tracking information. We will review the shipment with the carrier and assist with the next appropriate steps based on the circumstances.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact support@demoonn.com as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address or intercept the package.
Contact
If you have any questions regarding shipping, tracking, delays, or delivery, please contact:
DéMoonn Customer Support
Email: support@demoonn.com