Refund policy

Returns & Refunds Overview

• Standard return window : 7 days after delivery
  
• Standard return condition: Unused, in original condition and packaging
• How to request a return: Email support@demoonn.com
• Return shipping: Customer-paid for standard change-of-mind returns, unless otherwise required by law
• Damaged, defective, or incorrect items: Contact us for an appropriate resolution
• Refund method: Original payment method
• Refund timing: After return inspection for standard returns; EU statutory withdrawals follow the deadlines stated below

Standard Returns — 7 Days

For customers outside the European Union, we offer a 7-day standard return policy. You have 7 days after receiving your item to request a return.

To be eligible for a standard return, your item must be unused, in its original condition and packaging, with all included accessories and materials. Proof of purchase is also required.

To start a return, contact us at support@demoonn.com.

If your return is accepted, we will provide instructions on how and where to send your package. Please contact us before sending an item back.

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

This voluntary return policy does not limit any mandatory consumer rights under applicable law.

European Union Customers — 14-Day Right of Withdrawal

Consumers in the European Union have the statutory right to withdraw from eligible online purchases within 14 days after receiving the goods, without providing a reason.

This statutory right applies independently of our standard 7-day return policy.

To exercise your right of withdrawal, you must inform us of your decision within the 14-day period by sending a clear statement to support@demoonn.com.

After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days from the date of your withdrawal notice.

You may inspect the goods as necessary to establish their nature, characteristics, and functioning. You may be responsible for any reduction in value caused by handling beyond what is necessary, where permitted by law.

Customers are responsible for the direct cost of returning goods, unless otherwise required by law or agreed by DéMoonn, provided these costs were properly disclosed before purchase.

For eligible withdrawals, we will reimburse payments received, including standard outbound delivery costs where required by law, within 14 days after being informed of your decision to withdraw.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first.

Refunds will be issued using the original payment method unless otherwise expressly agreed.

Certain statutory exceptions to the right of withdrawal may apply.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or incorrect.

We will review the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.

Your statutory rights concerning defective or non-conforming goods are not limited by our standard return window.

Exceptions / Non-Returnable Items

Certain products may be excluded from voluntary returns, including custom or personalized items, certain personal care products, hazardous materials, flammable liquids, and gases.

Items specifically marked as final sale and gift cards are not eligible for voluntary returns, except where required by applicable law.

Any applicable statutory exceptions will be interpreted in accordance with relevant consumer protection laws. These exceptions do not override mandatory consumer rights.

Please contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to return your eligible item and place a separate order once the return is accepted.

For exchanges involving defective or non-conforming products, your statutory consumer rights remain unaffected.

Refunds

For standard returns, we will notify you once we have received and inspected your returned item and confirm whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Your bank or payment provider may require additional time to process and post the refund.

For European Union statutory withdrawals, the reimbursement deadlines and conditions in the European Union Customers — 14-Day Right of Withdrawal section apply.

Contact Us

For return requests or questions about this policy, please contact:

DéMoonn

Email: support@demoonn.com